FAQ's

 
 

How easy is CWC to use?

CWC has been built with simplicity in mind. Once logged in, a Therapist can be performing a client consultation within 5 simple steps. The process from signing up, to completing, viewing and adding notes or images to consultations has been built with simplicity in mind. Please click here to see just how simple the process is.


How do I start a client consultation?

Simply login, click on Pick Client, search for and select your client or enter their details, click on start then choose the consultation form you require from your own selected list of treatments.


How many consultation forms are built into the system?

There are 100's of generic and branded consultation forms available to you to use, simply choose which forms are relevant to you or your business from within your admin area.

Branded forms can easily be created from within the system and we have forms for all types of beauty and aesthetic treatments including the following:

Acupuncture
Aromatherapy Massage
Brow Tinting
Cancer Related Facials
Cancer Related Massage
Cavitation
Chemical Peels
Cupping
Cryolipolysis
Dermatology
Electrical Facials
Electrolysis

Eyebrow Wax
Eyebrow Wax, Shape & Tint
Hopi Ear Candling
Indian Head Massage
IPL Hair Removal
Ladies Manicure
Ladies Pedicure
Laser Hair Removal
Laser Tattoo Removal

Lash Extentions
Lash Tint & Perm
Manual Facials

Make-Up Application
Massage
Mens Manicure
Mens Pedicure
Mesotherapy
Microblading
Microdermabrasion

Micro-Needling

Milia Removal
Parental Consent Form
Photo LED Therapy
Pregnancy Massage

Radio Frequency
Red Vein Removal

Reflexology
Reiki
Resurfacing Facials
Sports Massage

Spray Tan

Sugaring

Threading
Waxing


There is a treatment I do that is not on the lists of consultation forms?

Just inform us of the treatment and we can build and have the form available for you to use within 72 hours.


How does the 90 day money back guarantee work?

We are so confident that you will love the benefits that CWC will bring you that if you are for some reason you are not happy with the service after an initial 90 days of using it, we will give you your money back. NO QUESTIONS ASKED. All you need to do is perform a minimum of 30 consultations per month.


How safe is all of my client data?

We use Amazon Web Services which is a cloud based product used by companies such as Spotify, AirBnB & UniLever. It affords broad security certification and accreditation, data encryption at rest and in-transit, hardware security modules and strong physical security all of which contribute to data security of the highest levels. We are also registered with the Information Commission Office under the Data Protection Regulations, Registration Number: ZA303446


How do I terminate my subscription?

Although we are confident you will love the features and benefits of CWC, you can terminate your subscription at any time without any real notice period. You will just be billed for that month. To terminate just email us at mail@consultwithconfidence.com.


What happens to the data if I terminate the service?

All the data is stored in accordance with the new General Data Protection Regulations, you will still have access to all your client data via a download, you will just not be able to carry out consultations.


What is the General Data Protection Regulation that comes into force in 2018?

The EU's General Data Protection Regulation (GDPR) is the result of four years of work by the EU to bring data protection legislation into line with new, previously unforeseen ways that data is now used.

Currently, the UK relies on the Data Protection Act 1998, which was enacted following the 1995 EU Data Protection Directive, but this will be superseded by the new legislation. It introduces tougher fines for non-compliance and breaches, and gives people more say over what companies can do with their data. It also makes data protection rules more or less identical throughout the EU.


Does Brexit make GDPR redundant?

 No, the UK Government has already stated that they will be adopting GDPR as legislation irrespective of Brexit.


What happens if the website goes down?

As CWC is a live working platform we have measures in place to ensure it stays live with 24/7 support 365 days a year, including a live chat support facility on this website.


Can I add or amend notes on a consultation?

You can add notes and images to a consultation at any time after the initial form has been submitted, you cannot amend or delete any notes once they have been added.


Can I add all my existing clients to the system?

Yes, all we require is a CSV file that contains your clients names and email addresses, you can usually export these from any existing appointment software. We can also offer free support in respect of this.


What happens if a Therapist leaves my business?

All you need to do is click on that Therapists profile and click on Archive. This will put that Therapist on a separate list. You can still view all there consultations and if they return to your business you can just un-archive them.